Create your account
Registering takes four things: the name of your organization, your name, your email address, and a password. The organization is created with your account, and you are its first Owner.
Register
Section titled “Register”Open app.mycare-connect.com/register and fill in the four fields. The organization name is what your team sees in the sidebar and what appears on billing, so use the name people would recognise rather than an internal shorthand. You can change it later from General details.
The password needs at least six characters. You can add a passkey or an authenticator app once you are in; see Security.
Verify your email address
Section titled “Verify your email address”The first thing on the dashboard is a short setup checklist. We send a six-character code to the address you registered with; type it into the checklist and it disappears. Case and spacing do not matter.
Until the address is verified, the organization cannot make purchases: the Billing Portal refuses to open. If the code does not arrive, Send a new code issues another and the old one stops working.
If you were invited instead
Section titled “If you were invited instead”An invitation creates your account for you. Open the link and choose a password; if the invitation was emailed to you, your address is prefilled. If you already have a Care Connect account, use Join as this account instead of creating a second one. Either way you land in the inviting organization with the role they chose. See Team for how invitations work.
Signed in but nothing to see
Section titled “Signed in but nothing to see”An account that belongs to no organization is shown a page saying so, with the address you are signed in as. The usual cause is being signed in to the wrong account. Otherwise an administrator of the organization needs to invite you.