Billing

Care Connect has one plan, and billing is per organization rather than per person.

The plan

$29.99 a month for the organization covers up to 20 active users. Past that, each active user is $1.99 a month. An active user is a team member who has accepted and is not suspended; an open invitation is not a user, and neither is a directory recipient.

Usage is billed per unit at published rates on top of the plan: each phone number per month, each minute of calling, each text segment, and each minute of voicemail recorded. The current rates, and a calculator to estimate a month, are on the pricing page. There are no tiers and no feature that unlocks at a higher price.

The billing portal

Billing Portal in the sidebar, under Organization, opens Stripe’s hosted portal in a new tab. That is where the payment method, the invoices and the subscription itself are managed; Care Connect never holds card details. Owners and admins see the link; nobody else does.

The portal will not open until the organization’s founding email address has been verified. If the link is missing or refuses, that is the first thing to check.

What is billed to whom

Every organization has its own subscription and its own invoices. A person who belongs to two organizations is an active user on each, and each is billed for them separately.