Call experience

Call experience on a line is the three things a call sounds and looks like, on each end. Changes apply to the next call.

Accept prompt

When a call is forwarded to the on-call person, they hear a short prompt before they are connected and press 1 to accept. It is what stops a voicemail box, or a child answering the phone, from “answering” a patient. The default is:

You have a call on the on-call line. Press 1 to accept.

Type your own to replace it. It is read aloud by text-to-speech. The prompt can be turned off, in which case the call connects the moment the phone is answered, by whatever answered it.

Caller ID shown to the on-call person

Two choices for what the on-call person’s phone displays when the line rings them:

• The caller’s number. Useful for calling back, but indistinguishable from any other call.
• The line’s number. The on-call person knows it is the on-call line ringing, and can save it as a contact so it always shows by name.

The caller’s number is still in call history either way.

Message callers hear

When nobody is on call and the line has no fallback number, the caller hears a message and the call ends. The default is:

Sorry, nobody is on call at this moment. Please call again later.

Type your own to replace it. Read aloud by text-to-speech; recorded greetings are not available yet. If the line has a fallback number and forwarding is on, callers never hear this; the fallback rings instead. See Lines.

Who can change this

Manager and above. Changes are recorded in the audit trail as line settings changes.